Call management is about making better use of the telephone to increase sales, to enhance customer relationships and to control costs.
Call Management options:
A call management system comes with various call management options like monitor, barge, record, caller identification, etc. Monitor helps senior management to keep a tab on conversations going on, through barge, people can interject into a conference call if need be. All calls going through the call management system can be recorded for future reference. Caller identifications helps businesses identify the source of the call. All these are crucial in the successful operation of a business.